PRIVACY POLICY

Effective Date: 14 August 2026

Last Updated: 14 August 2026

Welcome to Anokhi Collection.

This Privacy Policy explains how Anokhi Collection (“Anokhi Collection”, “we”, “us” or “our”) collects, uses, stores, protects and shares information when you visit our website, browse our products, place an order, contact us or otherwise use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. BUSINESS INFORMATION

Business Name: Anokhi Collection

Business Location: Maharashtra, India

For privacy-related questions, requests or complaints, customers may contact us through the contact details provided on our website.

2. INFORMATION WE COLLECT

When you use our website or place an order, we may collect information that you voluntarily provide, including:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• PIN code
• Order and purchase details
• Product preferences
• Information provided while contacting customer support
• Reviews, feedback and other information voluntarily submitted by you

We may also collect limited technical information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of website access
• Website usage and technical information

3. PAYMENT INFORMATION

Payments made through our website may be processed through third-party payment gateways or payment service providers.

Where payment processing is handled by a third-party payment provider, your payment information may be collected and processed directly by that provider according to its applicable terms and privacy policy.

Anokhi Collection does not ask customers to provide their:

• UPI PIN
• ATM PIN
• Passwords
• OTPs
• CVV through phone, WhatsApp or other personal communication

Customers should never share such confidential information with anyone claiming to represent Anokhi Collection.

4. HOW WE USE YOUR INFORMATION

We may use the information collected from you for the following purposes:

• To process and confirm your orders
• To deliver products to you
• To process payments
• To communicate order and delivery updates
• To provide customer support
• To process cancellations, returns, refunds and replacements
• To respond to enquiries and complaints
• To maintain business and transaction records
• To prevent fraud, misuse and unauthorised transactions
• To improve our website, products and services
• To understand website usage and improve customer experience
• To comply with applicable legal, tax and regulatory requirements
• To send promotional or marketing communications where permitted by applicable law and, where required, with your consent

We will seek to process personal data only for lawful and legitimate purposes and to the extent reasonably necessary for those purposes.

5. CONSENT

Where applicable law requires consent for processing personal data, we will seek consent through an appropriate affirmative action.

Where processing is based on consent, you may withdraw your consent in accordance with applicable law.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to provide those services or complete a transaction.

Withdrawal of consent will not affect processing that is required or permitted by applicable law.

6. SHARING OF INFORMATION WITH THIRD PARTIES

We may share information with third parties where reasonably necessary to operate our business and provide services to you.

These third parties may include:

• Payment gateways and payment service providers
• Courier and logistics companies
• Website hosting and technology service providers
• Customer-support service providers
• Website analytics providers
• Marketing service providers, where applicable
• Professional advisers
• Government, regulatory or law-enforcement authorities where required by law

We do not sell your personal information as a standalone product.

Third-party service providers may process information according to their own applicable terms, privacy policies and legal obligations.

7. INFORMATION SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and other confidential information secure.

Anokhi Collection will not ask you to disclose your OTP, UPI PIN, ATM PIN, CVV or password through an unsolicited phone call, message or WhatsApp communication.

8. DATA RETENTION

We may retain personal information for as long as reasonably necessary for purposes including:

• Completing and maintaining records of transactions
• Providing customer support
• Handling returns, refunds and disputes
• Preventing fraud
• Maintaining accounting and business records
• Complying with tax, legal and regulatory requirements

When personal information is no longer required for a lawful purpose, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

9. YOUR RIGHTS

Subject to applicable law, users may have rights relating to their personal data, including rights to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding processing of personal data
• Exercise other rights available under applicable Indian data-protection law

To exercise an applicable right or raise a privacy-related concern, please contact Anokhi Collection through the contact details provided on our website.

We may need to verify your identity before processing certain requests.

10. COOKIES POLICY

Our website may use cookies and similar technologies.

Cookies are small files or similar technologies that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Keeping the website functioning properly
• Maintaining shopping-cart functionality
• Remembering preferences
• Understanding website traffic
• Improving website performance
• Analysing customer interaction with our website
• Measuring marketing performance, where applicable

You may control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

Where required by applicable law, appropriate consent will be obtained before using non-essential cookies or similar technologies.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links or integrations relating to third-party services, including payment providers, courier services, social-media platforms and other external websites.

Anokhi Collection is not responsible for the privacy practices, security, content or policies of third-party websites or services.

Customers should review the applicable privacy policies of third-party services before providing information to them.

12. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may communicate with customers regarding products, offers, promotions or other business information.

Where consent is required, we will obtain the appropriate consent.

You may request to stop receiving promotional communications by using the available unsubscribe/opt-out mechanism or by contacting us.

Even if you opt out of promotional communications, we may continue sending essential communications relating to transactions, orders, payments, delivery, returns, refunds or customer-service matters.

13. CHILDREN'S PRIVACY

Our website is intended for general consumers.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that personal information has been collected from a child in circumstances where it should not have been collected, they may contact us.

14. FRAUD AND SECURITY

We may use information reasonably necessary to detect, prevent and investigate:

• Fraudulent transactions
• Payment fraud
• Abuse of promotional offers
• Unauthorised account activity
• Website misuse
• Other activities that may harm customers or Anokhi Collection

We may share relevant information with authorised authorities where required by law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this page periodically.

16. GRIEVANCE AND PRIVACY CONTACT

For privacy-related questions, requests or complaints, please contact Anokhi Collection using the contact details available on our website.

Business: Anokhi Collection

Location: Maharashtra, India

Email: Please refer to the Contact Us details displayed on our website

Phone: Please refer to the Contact Us details displayed on our website

We will acknowledge and address applicable complaints within the timelines required under applicable law.

For e-commerce consumer complaints, applicable Indian rules require the designated grievance officer to acknowledge complaints within 48 hours and endeavour to redress them within one month.

17. GOVERNING LAW

This Privacy Policy shall be governed by the laws applicable in the Republic of India.

Subject to applicable mandatory consumer and data-protection rights, matters relating to this Privacy Policy shall be subject to the jurisdiction of competent courts in Maharashtra, India.

18. CONTACT US

If you have any questions about this Privacy Policy or how we handle personal information, please contact Anokhi Collection through the contact details provided on our website.

Anokhi Collection

Maharashtra, India