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TERMS & CONDITIONS

Effective Date: 14 August 2026

Last Updated: 14 August 2026

Welcome to the Anokhi Collection website.

These Terms & Conditions (“Terms”) govern your access to and use of our website and your purchase of products through the website.

By accessing, browsing or purchasing from the Anokhi Collection website, you agree to these Terms.

1. DEFINITIONS

For these Terms:

“Anokhi Collection”, “we”, “us” or “our” means the business operating the Anokhi Collection website.

“Website” means the Anokhi Collection website and its related online services.

“Customer”, “User”, “you” or “your” means any person who accesses the website or purchases products from us.

“Product” means products displayed for sale on the website, including sarees, blouses, dress materials, dupattas, lehengas and other fashion products.

“Order” means a request placed by a customer to purchase one or more products from the website.

2. ACCEPTANCE OF TERMS

By accessing or using this website, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with these Terms.
  • You will provide accurate information when placing an order.
  • You will use the website only for lawful purposes.

If you do not agree with these Terms, please do not use the website.

3. USER ELIGIBILITY

Users must have the legal capacity to enter into a contract under applicable Indian law.

Where a person who does not have such legal capacity accesses the website or places an order, the transaction should be made with the involvement and consent of a parent or legal guardian where required by law.

4. USER OBLIGATIONS

You agree not to:

  • Use the website for unlawful purposes.
  • Provide false, inaccurate or misleading information.
  • Place fraudulent or unauthorised orders.
  • Attempt to gain unauthorised access to the website or its systems.
  • Interfere with website security or functionality.
  • Upload malicious software, viruses or harmful code.
  • Copy, reproduce or commercially use our content without permission.
  • Misuse promotional offers, discounts or coupons.
  • Use the website to conduct fraudulent activities.

5. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and other information displayed on the website are accurate.

However, actual product colours may appear different depending on the customer's device, screen settings, lighting and photography conditions.

Fashion products may have minor variations in colour, fabric, print, embroidery, embellishment, texture or workmanship.

Such minor variations that do not materially affect the product shall not ordinarily be considered a defect.

6. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase.
  • Correct product-description errors.
  • Correct pricing or technical errors.
  • Remove products from the website.
  • Cancel an order where the product is unavailable.
  • Cancel an order where an obvious technical or pricing error has occurred.

If a paid order is cancelled by us, the applicable refund will be processed according to our Return, Refund & Replacement Policy and applicable law.

7. PRICING AND TAXES

All prices displayed on the website are in Indian Rupees (₹).

Applicable taxes will be displayed or included as required by applicable law.

Shipping or delivery charges, where applicable, will be displayed before the order is confirmed.

Promotional offers may have separate terms, validity periods, eligibility conditions and limits.

8. PAYMENTS

Payments may be made using the payment methods made available on the website.

Payment transactions may be processed through third-party payment gateways or payment service providers.

An order may be processed only after successful payment confirmation or other applicable order confirmation.

Anokhi Collection will never ask customers to disclose their UPI PIN, ATM PIN, OTP, CVV or password through an unsolicited call, message or WhatsApp communication.

9. ORDER CONFIRMATION

After an order is placed, customers may receive an order confirmation through the contact details provided during checkout.

An order confirmation does not necessarily guarantee availability if an unforeseen stock, pricing or technical error is subsequently identified.

If an order cannot be fulfilled, the customer will be informed and any applicable refund will be processed.

10. CANCELLATION

Customers may request cancellation before an order is dispatched, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may not be possible.

Customised, altered, stitched or made-to-order products may have different cancellation conditions.

Please refer to our Return, Refund & Replacement Policy for further information.

11. SHIPPING AND DELIVERY

Delivery timelines shown on the website are estimates and may vary depending on the delivery location, courier service and circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

For shipping-related matters, please refer to our Shipping Policy.

12. RETURNS, REFUNDS AND REPLACEMENTS

Returns, refunds and replacements are governed by our Return, Refund & Replacement Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable law.

13. INTELLECTUAL PROPERTY RIGHTS

All content displayed on the Anokhi Collection website, including:

  • Brand name
  • Logo
  • Product photographs
  • Product descriptions
  • Text
  • Graphics
  • Videos
  • Designs
  • Website layout
  • Marketing material

is owned by or licensed to Anokhi Collection unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use our content without prior written permission.

The Anokhi Collection name, logo and branding may not be used without our prior written consent.

14. CUSTOMER REVIEWS AND CONTENT

Customers may have the opportunity to submit reviews, feedback, photographs or other content.

By submitting content, you confirm that:

  • The content is genuine.
  • You have the necessary rights to submit it.
  • The content does not unlawfully infringe another person's rights.
  • The content is not unlawful, defamatory or harmful.

Subject to applicable law and our Privacy Policy, Anokhi Collection may use submitted reviews or content for customer-service, website, promotional or marketing purposes.

15. THIRD-PARTY LINKS AND SERVICES

The website may contain links to or integrations with third-party websites and services, including payment gateways, courier services, social-media platforms and other external services.

Third-party services operate independently from Anokhi Collection.

We are not responsible for the availability, security, content, privacy practices, terms or performance of third-party websites or services.

Your use of a third-party service is subject to that service's applicable terms and policies.

16. WEBSITE AVAILABILITY

We endeavour to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption.
  • Free from errors.
  • Free from harmful software.
  • Compatible with every device or browser.

We may temporarily suspend website access for maintenance, security, technical upgrades or other operational reasons.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Anokhi Collection shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

18. FORCE MAJEURE

Anokhi Collection shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Severe weather
  • Strikes
  • Transportation disruptions
  • Government restrictions
  • War
  • Civil disturbances
  • Courier disruptions
  • Technical failures
  • Other unforeseen circumstances

19. SUSPENSION OR TERMINATION

We may restrict, suspend or terminate access to the website where reasonably necessary, including in cases involving:

  • Fraudulent activity
  • Abuse of the website
  • Violation of these Terms
  • Unlawful activity
  • Attempts to compromise website security
  • Repeated misuse of promotional offers

Termination does not affect rights and obligations that accrued before termination.

20. MODIFICATION OF TERMS

Anokhi Collection may modify these Terms from time to time to reflect changes in our business, website, technology or applicable law.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws applicable in the Republic of India.

Subject to mandatory consumer-protection rights and other applicable laws, disputes relating to these Terms shall be subject to the jurisdiction of competent courts in Maharashtra, India.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer authority, forum or other authority available under applicable law.

22. GRIEVANCE REDRESSAL

Customers may contact Anokhi Collection regarding complaints relating to products, orders, payments, delivery, returns, refunds, website services or other matters.

Business: Anokhi Collection

Location: Maharashtra, India

Grievance Contact: Please refer to the Contact Us details displayed on our website.

Complaints will be handled in accordance with applicable Indian law.

23. PRIVACY

The collection and use of personal information through the website is governed by our Privacy Policy.

Customers should review the Privacy Policy to understand how personal information is handled.

24. CONTACT US

For questions regarding these Terms & Conditions, customers may contact Anokhi Collection through the contact details provided on our website.

Anokhi Collection

Maharashtra, India

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

26. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Shipping Policy and Return, Refund & Replacement Policy, constitute the applicable terms governing your use of the Anokhi Collection website and purchase of products, subject to applicable law.

Anokhi Collection

Maharashtra, India