SHIPPING POLICY
Effective Date: 14 August 2026
Last Updated: 14 August 2026
This Shipping Policy applies to orders placed through the Anokhi Collection website.
1. Order Processing
Orders are processed after successful confirmation of the order and payment, where applicable.
Orders may require additional processing time during:
- Festivals
- Sale periods
- Promotional campaigns
- High-order-volume periods
- Unforeseen operational circumstances
Customers will be informed where there is a significant delay in processing an order.
2. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat/Shop number
- Building/Society name
- Street/Area
- City
- State
- PIN code
- Valid mobile number
Anokhi Collection will not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
3. Delivery Time
Estimated delivery timelines may vary depending on the delivery location, courier availability and other circumstances.
The estimated delivery date or delivery timeframe displayed at checkout or communicated after the order will apply to the relevant order.
Delivery timelines are estimates and are not guaranteed where delays are caused by circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed to the customer before the order is confirmed.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Product weight or dimensions
- Promotional offers
- Other applicable shipping conditions
Any applicable shipping charge will be communicated before completion of the order.
5. Courier and Delivery Partners
Orders may be delivered through third-party courier and logistics service providers.
Once the order is handed over to the courier, delivery may be subject to the courier's operational processes and delivery network.
Customers may receive tracking information where tracking is available.
6. Delivery Attempts
The courier may make one or more delivery attempts at the address provided by the customer.
Customers should ensure that the recipient or an authorised person is available to receive the parcel.
If delivery fails because of customer unavailability, incorrect address, incomplete address, refusal to accept the parcel or other customer-related reasons, additional delivery charges may apply for re-delivery where applicable and legally permissible.
7. Delayed Delivery
Delivery may be delayed because of circumstances including:
- Weather conditions
- Natural disasters
- Floods
- Strikes
- Transportation disruptions
- Government restrictions
- Festivals or unusually high order volumes
- Courier delays
- Incorrect or incomplete address
- Events beyond our reasonable control
We will make reasonable efforts to assist customers in tracking delayed shipments.
8. Damaged Parcel
Customers are advised to inspect the parcel when received.
If the package appears visibly damaged, customers should, where possible:
- Take photographs/videos of the parcel before opening it.
- Take photographs/videos of the product after opening it.
- Contact Anokhi Collection as soon as possible.
- Provide the order number and photographs/videos.
For damaged products, please refer to our Return, Refund & Replacement Policy.
9. Wrong or Missing Product
If you receive a product that is different from the product ordered, or an item is missing from your order, contact Anokhi Collection as soon as possible.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Photographs/videos of the received parcel and product
- Description of the issue
The matter will be reviewed and an appropriate remedy will be provided in accordance with our Return, Refund & Replacement Policy and applicable law.
10. Returned / Undelivered Orders
An order may be returned to Anokhi Collection by the courier where delivery cannot be completed because of reasons such as:
- Incorrect address
- Incomplete address
- Customer unavailable
- Repeated failed delivery attempts
- Customer refusal to accept the parcel
In such cases, Anokhi Collection may contact the customer to arrange re-delivery.
Additional shipping charges may apply for re-delivery where applicable and legally permissible.
11. Order Tracking
Where tracking is available, tracking information may be provided to the customer through the applicable communication channel.
Courier tracking information may be subject to updates by the delivery service provider.
12. International Shipping
Unless specifically stated on the website, Anokhi Collection currently accepts orders for delivery only to locations supported by our available delivery partners within India.
International orders, if offered in the future, may be subject to separate shipping charges, taxes, customs duties and other applicable requirements.
13. Contact Us
For shipping-related questions or delivery issues, customers may contact Anokhi Collection through the contact details provided on our website.
Please keep your order number available when contacting customer support.
Business: Anokhi Collection
Location: Maharashtra, India
14. Policy Changes
Anokhi Collection may update this Shipping Policy from time to time.
The latest version will be published on this page with the revised effective date.
Anokhi Collection
Maharashtra, India