RETURN, REFUND, REPLACEMENT & CANCELLATION POLICY
Effective Date: 14 August 2026
Last Updated: 14 August 2026
This Return, Refund, Replacement & Cancellation Policy applies to purchases made through the Anokhi Collection website.
1. Return Period
Eligible products may be returned or replaced by raising a request within 7 calendar days from the date of delivery.
Customers are requested to contact Anokhi Collection as soon as possible after receiving the product if there is any issue.
2. Products Eligible for Return or Replacement
A return or replacement may be considered in the following situations:
- Wrong product received
- Product received in a damaged condition
- Manufacturing defect
- Product materially different from the product ordered
- Missing item or component that was included with the order
- Any other genuine product-related issue accepted by Anokhi Collection
For defective, damaged or incorrect products, customers may be required to provide clear photographs or videos showing the issue.
3. Conditions for Return
Unless the product is defective, damaged, incorrect or otherwise covered by applicable law, the product should be returned:
- Unused
- Unworn
- Unwashed
- Unaltered
- In its original condition
- With original tags/labels, where applicable
- With original packaging, where applicable
Products that have been used, washed, worn, altered or damaged after delivery may not be eligible for return.
4. Products Not Eligible for Change-of-Mind Return
The following products may generally not be eligible for return merely because the customer has changed their mind:
- Customised products
- Made-to-order products
- Products altered according to customer requirements
- Products stitched according to customer measurements
- Products that have been worn or washed
- Products damaged due to customer use or misuse
This does not affect any rights available to customers where a product is defective, damaged, incorrect or otherwise covered by applicable consumer law.
5. Size-Related Returns
Customers are advised to carefully check the size chart and measurements before placing an order.
For standard readymade products, size exchange may be available only where specifically stated on the product page.
Products that have been altered, customised or stitched according to customer measurements are generally not eligible for return due to a change in size preference.
6. Replacement / Exchange
Where a replacement is approved, Anokhi Collection may provide:
- The same product, subject to availability; or
- An equivalent product where agreed with the customer; or
- A refund where replacement is not reasonably possible.
Replacement is subject to product availability.
7. Cancellation Before Dispatch
Customers may request cancellation before the order is dispatched.
Cancellation requests should be made as soon as possible through the contact details provided on our website.
If cancellation is accepted before dispatch, the eligible amount paid will be refunded through the original payment method or another appropriate method, subject to applicable law and payment-provider processing timelines.
8. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
Customers should contact Anokhi Collection immediately if they wish to cancel an order after dispatch.
Where cancellation is not possible after dispatch, the customer may follow the applicable return procedure if the product is eligible for return.
9. Refunds
Where a refund is approved, the refund will normally be processed through the original payment method used for the order, wherever technically possible.
For Cash on Delivery orders, the customer may be required to provide appropriate bank-account or other payment details necessary to process the refund.
10. Refund Processing Time
Once a refund is approved, Anokhi Collection will generally initiate the refund within 5–7 business days.
The time required for the refunded amount to appear in the customer's bank account, card account or payment account may depend on the relevant bank, payment gateway, card issuer or payment service provider.
Where applicable law requires a different timeframe, the legally applicable timeframe will prevail.
11. Return Shipping
Wrong, Damaged or Defective Product
Where Anokhi Collection confirms that a product was wrong, damaged during delivery or defective, reasonable return shipping arrangements will be handled by Anokhi Collection as applicable.
Change of Mind
Where a return is accepted as a voluntary exception for reasons such as change of mind or size preference, return shipping charges may be borne by the customer where applicable and legally permissible.
12. Damaged Product
Customers should inspect the package and product after delivery.
If the product is damaged, customers are requested to:
- Take clear photographs/videos of the outer packaging.
- Take clear photographs/videos of the damaged product.
- Contact Anokhi Collection as soon as possible.
- Provide the order number and relevant photographs/videos.
Damage should preferably be reported within 48 hours of delivery.
This reporting period does not limit any mandatory rights available to customers under applicable law.
13. Return Request Process
To request a return, refund or replacement:
Step 1: Contact Anokhi Collection within the applicable return period.
Step 2: Provide:
- Order number
- Customer name
- Registered mobile number
- Reason for return
- Photographs/videos, where applicable
Step 3: Anokhi Collection will review the request.
Step 4: If approved, return instructions will be provided.
Step 5: The returned product may be inspected after receipt.
Step 6: An approved replacement or refund will be processed.
14. Return Inspection
Products returned to Anokhi Collection may be inspected to verify the reported issue and the condition of the product.
Approval of a return, replacement or refund will be subject to the applicable policy and applicable law.
15. Promotional and Discounted Products
Products purchased during promotional campaigns may have specific return or exchange conditions disclosed at the time of purchase.
However, promotional pricing does not remove any mandatory consumer rights applicable under Indian law.
16. Undelivered / Returned-to-Origin Orders
If an order is returned to Anokhi Collection because of an incorrect or incomplete address, customer unavailability, repeated delivery failure or refusal of delivery, the customer may be contacted regarding re-delivery.
Additional delivery charges may apply for re-delivery where applicable and legally permissible.
17. Contact for Returns and Refunds
Return, refund, replacement and cancellation requests can be submitted through the contact details provided on the Anokhi Collection website.
Please include your order number in all communications.
18. Grievance Redressal
For unresolved complaints relating to returns, refunds, replacements or cancellations, customers may contact the grievance/contact details displayed on our website.
Business: Anokhi Collection
Location: Maharashtra, India
Complaints will be handled in accordance with applicable Indian law.
19. Policy Changes
Anokhi Collection may update this policy from time to time.
The latest version will be published on this page with the revised effective date.
Orders will generally be governed by the policy applicable at the time the order was placed, subject to applicable law.
20. Governing Law
This policy shall be governed by the laws applicable in India.
Subject to mandatory consumer rights and applicable law, matters relating to this policy shall be subject to the jurisdiction of competent courts in Maharashtra, India.
Anokhi Collection
Maharashtra, India